FAQ

What size does my company have to be to use Securicom e-Mail Security Services?

The services cater for all size companies from [less than] 10 users to large enterprise and can be tailored to your business requirements

Can I have the Securicom Archiving Solution without the Sercuricom e-Mail Solution?

The MailVault service has been designed to complement and work with the ePurifier range of services. If the archiving is only required for internal mails (Journaling), an exception can be made to implement the service as a standalone service for the purposes of full business continuity. This is not a standard product offering and needs to be technically approved on a case by case basis.

What time periods can my e-Mails be stored and archived?

All emails stored within the MailVault service are stored for a period of 10 years or until the customer decides to move away from the service, whichever comes first.

What happens to bounces?

Bounces and errors are moved to a sub group called “error”. In this group you can view, edit or delete the errors.

Can I include previous archives into the new solution?

Most definitely! You can provide us with you archived data on a disc or hard drive, or if you prefer to FTP it directly to the server, this can be organised. This is done at a fixed once off charge and a minimal /mb charge. Should you require your archives after a certain period of time, you can remove them by paying the same fixed once off amount as previously. No additional variable charges will be applicable.

Would my employees have access to their archived mail?

You have the option to provide employees with an Outlook Plugin that will enable them to access their own archives.

What is the variable nature of the email sent and received? In other words, can anything be changed in the body of the mail after being sent out? Can it be used in court if required?

Each and every mail processed into the MailVault archive is stored in its original format with no modification being made to the message. These messages are then available on demand for *eDiscovery purposes and can be exported to .pdf format from the interface. For each created .pdf file, we store a one way hash of the .pdf and the actual message which can be used to prove integrity should it be necessary. Messages stored within our MailVault archive have been successfully used in a court of law on several occasions in the past.

* eDiscover (aka Electronic discovery or e-discovery) refers to discovery in civil litigation which deals with the exchange of information in electronic format (often referred to as electronically stored information or ESI).
Source: http://en.wikipedia.org/wiki/Electronic_discovery

Are images embedded?

No, images are note embedded. To get the most accurate reporting email images need to be referenced. Emails without embedded images are also delivered a lot quicker than email with embedded images.

What type of encryption is used?

For mail in transit MailVault supports TLS encryption of the traffic. Messages at rest within the archive are stored using 2048bit AES encryption with a unique encryption key per customer that in turn is split across multiple encrypted database tables to ensure security.