FAQ

How many groups can I create?

You can create an unlimited number of groups.

What happens to unsubscribed users?

Subscribers who click on the-opt out link at the bottom of a newsletter will be opted out system-wide and the only way to get the user active again is to send them a link to the signup form.

What is a “bounce”?

Bounces occur because the recipient’s mailbox is full, the mail server is temporarily unavailable, or the recipient no longer has an email account at that address.

What happens to bounces?

Bounces and errors are moved to a sub group called “error”. In this group you can view, edit or delete the errors.

Can I set the reply address?

Yes, if you wish to change the “From” email name and email address you can change it before sending out a newsletter.

How many layouts are available in the system?

There are 39 different layouts available. If you require a custom template, please contact us.

Can I upload a custom template?

Yes, you can upload your own HTML template and host your images on our system. Moderate HTML knowledge is needed for these types of campaigns.

Are images embedded?

No, images are note embedded. To get the most accurate reporting email images need to be referenced. Emails without embedded images are also delivered a lot quicker than email with embedded images.

Can I embed a sign-up form into my website?

Yes, you can create unlimited sign-up forms and link them to your group for easy signup to your lists.

Can I track my newsletter?

Yes, you will be able to track opens, clicks, bounces, opt-outs and new subscribers.

Can I create an online version?

Yes, the system automatically creates an online version of every campaign you create on the system.

What is the max height & width image that can be uploaded?

The max height or width of any image upload within any template is 800px.

Can I paste my newsletter content straight from Microsoft Word?

No. Content needs to be pasted into a simple text editor like Notepad to remove all formatting and then copied from Notepad into the RocketMailer system were you can format the text using our WYSIWYG editor.

Can I host documents?

Yes, you can host documents of up to 10mb on the RocketMailer system.

Can I create surveys?

Yes, the RocketMailer system has a survey component where you are able to create simple surveys effortlessly. All the responses can be downloaded into an Excel spreadsheet.