Solutions for Customer Service

The insight and tools to optimise your customer service performance The Rocketseed platform offers a variety of tools and solutions to help you evaluate and optimise your organisation’s customer service. By placing engaging banners and media into every single one-to-one email sent between employees and to customers, you can not only communicate offers and promotional messages, but also assess the performance of your staff through one-click surveys. Rocketseed offers a wide range of solutions for the management of customer service teams and the achievement of customer service success. Customer Feedback Rocketseed banners can be configured to carry one-click surveys, giving … Read more

Why does email marketing have VALUE

convincing your boss that email marketing has value [COUNTER ATTACK THESE QUESTIONS FROM YOUR BOSS] Why should we spend more time and money on it? • The ROI on email marketing is 4300% (DOUBLE that of any other digital channel). • 66% of online consumers have made a purchase as a result of an email. • It’s cost efficient. Can’t we get the same results from social? • Rather use a channel you already own and control. • Email is consensual, personal and acutely targeted. • Social and Email does not have to be in competition with each other, they can … Read more

It’s not just a phone, it’s a Mobile Inbox

asas Reap the benefits by prioritising mobile design for your newsletter and promotional campaigns.   53% OF ALL EMAILS ARE OPENED ON MOBILE DEVICES SO WHAT CAN YOU DO? Stick with a simple, single-column layout and embrace the scroll! Use large, readable fonts that are at least 16 px Incorporate a big, bold, attention- grabbing image above the fold. MOBILE EMAIL OPENS JUMPED 500% IN FOUR YEARS SO WHAT CAN YOU DO? Keep your content short and sweet for readers on the go. Use a responsive template to ensure your emails look great on any screen size. Make sure all … Read more

List Builder is now fully automated!

Grow your newsletter & email marketing audience effortlessly The average email list churns by 30% every year. Not to worry, we created List Builder! Capitalise on your most trusted communication channel, every day business email, to ensure continuous growth of your email marketing & newsletter audience. THE AUTOMATED LISTBUILDER: Ensures full legal compliance Is hassle free and seamlessly integrates everyday email with your newsletter strategy Includes FREE setup & integration HOW DOES IT WORK? It’s clear, that unless you’re growing your audience, you’re missing out on a ton of marketing opportunities. List Builder keeps you connected to your customers, prospects … Read more

The anatomy of our new Response overview revealed

Enough teasing, we’re ready to show you the goods You may have heard that we’re completely revamping our Response overview to give you more visualized data and even deeper insights into your email results – all to help you get better every time you send. Your results will automatically update too, which means you no longer have to keep hitting refresh on your browser to see your latest opens, clicks and shares. Just open the new Response overview once, and watch the results roll in. So what’s it look like, and what’s new about it? Let’s take a look! 1. … Read more

How to add preheader text to email (and why you should)

You know the slightly grayed out text that shows up after the subject line when checking emails in your Gmail account or on your phone? That’s preheader text. Now Rocketmailer customers can control what that text says, which gives you the ability to add content without extending the subject line beyond the cutoff point. It’s great because it can tease the content of your email (and catch the eye of someone scanning their inbox), and then with a little coding magic, it goes away when the email is opened. Here’s how it works. Just fill out the preheader text field … Read more

5 reasons why you will love the new Rocketmailer template wrapper

Good news! Rocketmailer’s template wrapper has been given a brand new, stylish makeover. So what exactly is a template wrapper? It’s basically the header and footer of an email template that houses all of your email necessities, like the view online link, social sharing buttons, physical address, etc. Here are 5 reasons why you and your audience will love it. 1. It looks great. The new wrapper has a modern look and feel that perfectly complements your email template design. Plus, it’s mobile-optimized so it looks awesome on any device. 2. Your content comes first. We’ve moved the view online link … Read more

5 ways you can make your emails look great on a mobile device

Everyone’s talking about mobile email right now, but with all the talk, it can be hard to know where to start. Never fear – we’ve got five easy tweaks you can make to your next email campaign to ensure it looks great on screens big and small. Shorten your header. A simplified header that’s 50-100 pixels in height looks just right on a mobile device. Enlarge your text and buttons. Body copy should be about 14 pt and buttons should be 45 pixels. That keeps everything fingertip friendly. Choose your images wisely. Bold images with a single focus render great on … Read more

Rocketmailer now integrates with SurveyMonkey!

Connect your accounts for one-click access to the leading online survey tool If you’re in the business of creating online surveys to collect feedback from customers, volunteers, and colleagues, then you’re probably one of the 15 million people who rely on SurveyMonkey. Well, we’ve got great news! Now in Rocketmailer, you can connect with your SurveyMonkey account and have one-click access to surveys you can link to right from your mailing. It’s the easiest way to send your survey invitation in style. This new integration is just one of the many ways we’ve streamlined workflow in the new drag & drop … Read more

Rocketmailer’s signup forms get a few new features

Build better opt-in forms with more customization and notifications It’s time to highlight a few new features that we’ve added to Rocketmailer’s signup forms, those helpful little screens that connect to Rocketmailer and allow new subscribers to join your email list. Quite simply, they’re more flexible than ever. Customize your forms We’ve always wanted to make sure you can customize your signup forms to collect the member information you need, whether or not you have web development skills. That’s why it’s easy to add your company logo as well as collect first and last names, company name, birthday and more … Read more

Google Analytics tracking to your email campaigns

Track visitors to your website that arrive from Rocketmailer links We’ve connected Rocketmailer to Google Analytics! Now you can track visitors to your website who clicked on links in your Rocketmailer emails. How to connect an Rocketmailer mailing to Google Analytics: If you already have a free Google Analytics account, connecting your Rocketmailer mailing to Google Analytics is a piece of cake. Create your mailing and get ready to send. On the send page, you’ll see a field for Google Analytics. Simply type the campaign name that you’d like to show up in Google Analytics. (It may be a good … Read more

5 reasons why you should enable social sharing in your email campaigns

Adding social media icons to your email campaigns with Rocketmailer’s social sharing feature takes just a few seconds, but it can increase your campaign’s reach and help you identify your most avid followers. Who knew all of that could be as simple as pushing a couple of buttons? If you’re new to this whole email plus social networks thing -or if you know your way around Twitter and Facebook but just aren’t sure whether you want to try Rocketmailer’s social sharing feature – take a look at the reasons why we think it’s worth doing. 1. Harness the reach of … Read more

When’s a good time to send your email campaigns?

We’re often asked when the best time to send email campaigns might be, and if there are days or times to avoid. While there’s no magic send time, there are a few commonly held notions about the timing of email campaigns. Remember that your best chance of getting people to read and respond is during the first few hours after delivery, so making sure your emails arrive when people are most likely to be in front of their computers (and paying attention) is the real key. With that in mind, mailings that go out Tuesdays through Thursdays have traditionally fared … Read more

Categories of Email Marketing: A Brief Description

We often find that when mentioning or discussing email marketing, there exists a perception that this only relates to bulk email, such as promotional mails or newsletters. This is in fact not the case. Email can be divided into three distinct categories, being Everyday Business Email Bulk Email Transactional Email. Although different in purpose, all three of these categories can and should be optimized to assist in your marketing efforts. Everyday Business Email These are the daily emails we send to customers, prospects, suppliers and partners every day using our email clients such as Outlook, Gmail, Macmail etc. Typically this … Read more

Why you should not send bulk email from your PC

The importance of newsletters / bulk email as marketing tools is well established. Other forms of bulk email, such as promotional mailers and surveys have an equally important role to play in your marketing efforts. If you are sending bulk email campaigns using your everyday email client, then please think again! You could be doing more harm than you know. I’d like to give you an overview of why it isn’t a good idea to send bulk emails via your everyday email client, such as Outlook/Mac Mail or webmail, such as Gmail/Hotmail and why using a bulk email platform is … Read more

Winelands Dental and Clikit Media – Smiles all the way!

Winelands Dental is a dental and aesthetic practice based in Stellenbosch and under the leadership of Dr Louis van Niekerk. Dr van Niekerk has built several successful practices in South Africa and the United Kingdom whilst continuing his post graduate studies. Using the latest technology, Dr van Niekerk offers a comprehensive aesthetic and dental experience that is in line with his exacting standards. Integral to this experience is the communication between Winelands Dental and their patients. The Rocketseed Mail and Rocketmailer solutions offered by Clikit Media ensures that Winelands Dental is able to optimize all email communication to patients, ensuring … Read more

Newsletters: What are bounces?

Bounces: emails / newsletters that were kicked back as undeliverable by the receiving server Before an email can reach someone’s inbox, it has to be accepted by the host server. Emails that are rejected at the server level are called bounces, and there are two types: A soft bounce is usually more temporary in nature: an overflowing inbox, a temporary server problem, etc. Soft bounces remain in your active list and will be tried again the next mailing. If they fail to get through for four consecutive mailings, soft bounces are then moved to the Rocketmailer error bin. A hard bounce indicates a more serious … Read more

The Importance of Newsletters as a Marketing Tool

Newsletters are an extremely valuable marketing tool used by ourselves as well as by our customers. One of the most important tasks for a business is to maintain contact with its customers. Developing a newsletter program with a solid audience will prove to be a very important marketing asset for the duration of your company. Think about how on any given website you only have a few seconds to capture the attention of a visitor before they are gone forever. Developing a strategy to attract new customers and retaining existing clients is crucial to successful marketing. Maintaining a company blog … Read more

Exciting changes coming to Rocketmailer!

Starting very soon, you’re going to notice a few changes to our Rocketmailer platform. I thought it might be helpful to provide a bit of context around what you’ll see and how it will affect your Rocketmailer experience. Clikit Media is all about providing great technology products, backed up by our dedicated team delivering the best possible customer service to our clients and partners alike. We are sure that these changes will enhance the product experience for all our Rocketmailer users. So what’s all the change about? Well, over the past year or so, the team behind Rocketmailer have been: … Read more

Clikit Media appointed as sole distributor

Here we are at last. For those of you not yet in the know. Clikit Media has been appointed as the Sole distributor for Rocketseed Mail, Rocketmailer & RocketLink to the SME market in Southern Africa (If you’re confused, please read the initial Rocketseed press release here). This is our first communication under the new Clikit Media brand and we hope you are as excited as we are. The journey will be a memorable one. For all practical purposes, it is business as usual. We have worked hard over the last couple of months to ensure that this transition is … Read more